Terms and Conditions

How to book with us?

Once you have decided to make a reservation, fill out form under Contact Us. A rental agreement is required for every booking.

Please provide the following when booking your event:

• Date, Time, Place, and Address of event.

• Number of people expected. Please be honest. If the amount of guests is greater than stated in rental agreement, additional charges may accrue.

• Please make reservations at least 30 days in advanced.

1. Payment Terms

A retainer fee is required to secure event, which will count towards the total payment. Due at signing.

Refundable Equipment Deposit: $50 to cover any damages or loss. Due at signing.

Remaning balance is due 30 days before event date.

Full payment necessary for bookings less than 30 days to event. 1257

Payment method: Zelle or Venmo: retroqueensphotobooth@gmail.com

2. Refund, Cancellation, and Date Change Policy

Cancellation Policy

30 Days or More Prior to Event: The client will receive a full refund, including their retainer fee and any other payments made.

Less than 30 Days Prior to Event: The client will forfeit all payments received.

Retro Queens Photobooth reserves the right to cancel any rental order at its discretion. If Retro Queens Photobooth cancels, all monies paid will be refunded. Refunds will be issued within 7 business days of cancellation.

Force Majeure:

In the event that either party is unable to fulfill their obligations under this agreement due to circumstances beyond their control, including but not limited to acts of God, natural disasters, health emergency, or government restrictions, the cancellation policy may be waived or modified at the discretion of both parties.

Date Change Policy

Any request for a date change must be made in writing at least 30 days in advance of the original event date.

Date changes are subject to availability and require a new Service Contract.

A $50 non-negotiable date change fee will apply.

If no alternate date is available, the retainer will be forfeited, and the event will be considered canceled.

3. Refundable Equipment Deposit

The client will pay a $50 refundable deposit for props and other rented items. At the end of the event:

If all items are returned in good condition, the $50 deposit will be refunded within 7 business days.

If any items are missing or damaged, Retro Queens Photobooth will retain the deposit to cover replacement or repair costs.

4. Template Branding and Design

All photo templates will include Retro Queens Photobooth branding (logo).

Clients requesting to remove the logo will incur an additional fee of $100.

The template design must be finalized at least two weeks before the event date.

It is the client's responsibility to contact Retro Queens Photobooth early and provide samples or ideas for the template design.

5. Service Requirements

The client is responsible for providing:

• Access to the event space at least 1 hour prior to the start time for setup.

• A power source within 10 feet of the photobooth location.

• Shelter from extreme weather if the event is outdoors. Failure to provide appropriate shelter may affect the performance of the photo booth equipment.

• A stable WiFi connection for digital-only packages to ensure seamless delivery of photos.

• A minimum 10’L x 10’W x 10’H space to accommodate the photo booth, backdrops, and equipment. Space must be on a flat, solid surface (no grass, dirt, sand, etc).

• The correct guest count: If the actual guest count exceeds the stated number, Retro Queens Photobooth may charge an additional fee.

• No food or drinks in the photobooth area to avoid potential damage to equipment.

6. Liability and Indemnification

Retro Queens Photobooth is not responsible for any injuries, damages, or losses during the event. The client agrees to indemnify and hold harmless Retro Queens Photobooth from any claims arising from the event.